Work Experience
Networking
- LAN & WAN network design, test, build, and implementation
- Cisco Meraki
- Unifi
- pfSense
SaaS Management
- Google Workspace/GCP
- Okta
- Jamf Pro
- Slack
- Azure AD
- AWS IAM
Customer Service
-
Remote/on-site troubleshooting of computer hardware, Windows OS,
macOS, network connections, etc.
- Application training, documentation, and overviews
- New Employee Onboarding
- Respond to support tickets in a timely manner
- User and application training, documentation, and overviews
-
Remote/on-site troubleshooting of computer hardware, Windows OS,
macOS, network connections, etc.
Network Management
- Meraki network management
- Ubiquiti network management
Security Research
- CISA Cybersecurity Bulletin
- CISA Best Practices
- CISA Insights
- CISA Cyber Safety
- CISA Cybersecurity Governance
Network Security
- Network vulnerability scanning with Nmap
- Security Onion
Network Management
- Ubiquiti Unifi Systems
- SonicWALL Firewall/VPN
Product Solutions Consulting
-
Conducted comprehensive anti-phishing email training to enhance
cybersecurity awareness
-
Provided expert consultation on the implementation and usage of
online whiteboard software for remote collaboration
-
Developed tailored home network security solutions to safeguard
personal and professional data
Windows Server Administration
- Backup & Sync
- Remote server management via PowerShell
- Active Directory
- User management in Microsoft 365 admin center
Desktop Administration
- Windows configuration/Installation
- macOS configuration/Installation
- macOS configuration via Jamf Pro
- Troubleshoot hardware/software-related issues for end users
- EDR configuration/Installation
-
Support for various applications (Adobe, Autodesk, Box, Dropbox,
GoToMeeting, Google Workspace, Smartsheet, Fishbowl Database,
Solidworks, FedEx Ship Manager, UPS WorldShip)
Remote Troubleshooting
- GoToAssist / ConnectWise Control Support
Asset Management
- Account auditing
- Windows Desktops/Laptops
- Computer peripherals
- Apple Laptops/Phones
- Polycom phone systems
- Printers
- TV/Computer monitors
- Software licenses
- Maintain a consistent pool of laptops and other IT equipment
-
Maintain a “ready to go” inventory of imaged desktop/laptop
computers and components for new employees or system replacements
-
Maintain an Inventory Database, continuously updating equipment
assignments and employee locations
Linux
- OS: FreeNAS / CentOS / Fedora Server / Debian / Ubuntu
- Computer/Server Configuration
- System Administration (CLI/Cockpit)
- User Management
- TCP/IP Network Administration
- DNS
- SSH
- FTP
- OpenVPN configuration
- File Management
Windows Server
- Server Configuration
- Active Directory
- System Administration
- Network Administration
- User Management
- DNS
- File Management
- Backup & Sync to cloud
- Remote management via PowerShell
- Active Directory